About The Chess Store
The Chess Store
Established in 1999, The Chess Store, Inc. is the world's leading chess retailer specializing in fine Staunton wood chess sets along with thousands of other chess products. Our exclusive chess set designs, large selection of high quality products, unmatched value, and excellent customer service are our trademark. We are continuously developing new and exciting products to promote the game of chess and meet the needs of chess players around the world. Our office and warehouse facilities are located in Hillsboro, Oregon, just a few miles outside of Portland.
For sales, service, and general questions regarding our products, call toll free 888.810.2437. Our business hours are 8am to 5pm PST Monday through Friday.
Customer Service : firstname.lastname@example.org
Mailing Address :
The Chess Store, Inc.
20811 NW Cornell Road, Suite 200
Hillsboro, OR 97124
Order Status and Tracking Numbers :
If you'd like to check the status of an order, (or cancel one that hasn't been processed), please go to your Customer Account page.
You can also subscribe to our mailing list.
Frequently Asked Questions
Zoovy, Inc. has created this privacy statement for this Company in order to demonstrate our joint commitment to privacy. The following discloses the information gathering and dissemination practices for this website:
Zoovy.com tracks IP Addresses
This site may contains links to other sites.
This Company is not responsible for the privacy practices or the content of such Web sites, unless otherwise specified below your information is never shared with other companies, even those who are also using Zoovy technology. In the future Zoovy may provide you the ability to share your information across multiple websites which all utilize Zoovy technology however this will only be done at your explicit request.
This site requires Unique Identifiers.
This site uses an order form for customers to request information, products, and services, it also collects visitor's contact information (like their email address), in some circumstances their unique identifiers (like their pets name, or mothers maiden name), and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future informational mailings; see the choice/opt-out section below, users may NOT opt out of receiving order notifications, or other contacts which are deemed essential by this Company.
This site requires Financial Information.
Financial information that is collected is used to bill the customer for products and services. Unique identifiers (such as pets name, and mothers maiden name) are collected from Web site visitors to verify the user's identity.
This site may have Surveys and/or Contests.
Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. This site may also run contests in which case we may ask visitors for contact information (like their email address). Generally this information is used to verify eligibility, however we may also use contact data from our contests to send users information about this Company. The customer's contact information is also used to contact the visitor when necessary (for example winners). Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected from our users is used to check the users' qualifications for registration and bill the user for products and services.
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This site may include chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
About our System Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Information is stored behind a firewall, against a password protected database system. Whenever sensitive information is accessed it is transmitted using strong SSL encryption. this Company may keep a copy of your information on its own system using Zoovy's WebAPI system, this system may have its own security measures in place.
This site provides the choice to Opt In or Out
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service. Each time an information email is distributed, you have the option to use unique unsubscribe url which is attached to each outgoing email. Customers may unsubscribe at any time by simply logging into their accounts.
We provide the ability to Correct/Update YOUR information.
This site gives users the following options for changing and modifying information previously provided. Simply visit the customer login area of this website.
The Chess Store
If you are not completely satisfied with your purchase, you may return it within 30 days of the ship date with no restocking fee! Merchandise must be received in new or otherwise original condition with all original packaging. Please call The Chess Store at 1.888.810.2437 to request a return authorization (RA) number.
The Chess Store DOES NOT reimburse shipping on returns except when the wrong item is shipped. The Chess Store will ONLY reimburse the original shipping amount based on UPS Ground shipping rates. The Chess Store will not reimburse actual shipping paid for by the customer using some other shipping company or third party shipper such as the UPS Store. The Chess Store will use its discretion when reimbursing for quality or defect reasons.
You may return any item for an exchange within 30 days. Exchanges shipped in advance of receiving returned items will be charged to your credit card. Upon receiving your returned item we will refund to your account the full price of the returned item. The Chess Store does not provide free shipping on exchanges.
The Chess Store does accept international orders. Please keep in mind that international shipping can be very expensive and customers are responsible for return shipping of a product for exchange or refund and including return of items deemed defective by the customer such as electronic chess games. Return shipping costs will be reimbursed if determined an error was made by The Chess Store.
Jaques of London Chess Sets
A 25% restocking fee shall be applied for returns that are not related to a defective chess piece, box, or damage caused by shipping. Customer is responsible for return shipping back to England. A return authorization is required that must be clearly marked on the package returned to England. Contact The Chess Store Customer Service at 1.888.810.2437 for a return authorization number.
FREE UPS Ground Shipping on Orders Over $30!
The Chess Store offers FREE UPS Ground shipping on all orders over $30 within the continental US. This applies to any and as many of our products as long as the order totals $30 or more. Orders with volume discounted items are excluded from this offer. Most coupons are still valid and can be combined with the FREE shipping.
Other U.S. Shipping Options
All other shipping options are offered at published prices including USPS Priority Mail, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air, and UPS Next Day Air Early AM.
The Chess Store ships to most "Safe Countries". We offer both UPS and USPS shipping options for international orders. Except for Standard UPS to Canada, the shipping amount does not include taxes, duty, and brokerage. These additional costs vary by country and it is the responsibility of the customer to pay any applicable fees upon delivery.
The Chess Store will only ship to the address of record (bill to) for the credit card. If the "bill to" address cannot be verified through the credit card transaction, The Chess Store will contact the customer by email and ask for additional information so that the "bill to" address and the name on the account can be verified.
As an alternative, international customers may choose to make their purchase through our eBay store which will eliminate the need for The Chess Store to verify the bill to address and account name. Our eBay store url is: stores.ebay.com/thechessstore
After the bill to address and account name are verified, the order will be shipped within one business day. You will receive an email with tracking information within 24 hours after your order ships. From this email you can track the status of your order.
Special for Canadian Customers
UPS Standard to Canada includes everything - brokerage, tax, and duty. When you select UPS Standard to Canada the shipping price you see at check out includes these items. We collect and pay this upfront for you so that you know exactly what your total purchase will cost including these hidden costs that some customers are unaware of. When your package shows up at the door, there is nothing more to pay! When we ship UPS Standard to Canada we are able to provide you big savings on the brokerage and we pass this on to you! We're able to do this by consolidating Canadian shipments and spreading out the brokerage costs instead of a single shipment absorbing all of the cost.
All Interational Orders
UPS Worldwide Expedited (includes brokerage)
Orders ship next business day. Delivery in 2 to 5 business days by end of day. Time-in-transit does not include weekends, holiday, and the day the order ships.
UPS Worldwide Express (includes brokerage)
Orders ship next business day. Delivery in 1 to 2 business days by noon. Time-in-transit does not include weekends, holiday, and the day the order ships. Taxes and duty are not included in the shipping price and you will be required to pay this upon receipt of your package.
UPS Worldwide Express Plus (includes brokerage)
Delivery in 1 to 2 business days by 9:00am. Time in-transit does not include weekends, holiday, and the day the order ships. Taxes and duty are not included in the shipping price and you will be required to pay this upon receipt of your package.
Calculating Time In-transit
Time in -transit starts the day after a package ships, not the day that it ships. It does not include weekends and holidays recognized by the carier. For example, an order placed on Thursday afternoon shipping to Ohio would ship on Friday with the first day in-transit being the following Monday. Ohio is 5 business days from The Chess Store so it would be delivered the following Friday from when it was ordered.
UPS Time In-transit Map From The Chess Store